F Contact Us - Stuti House of Chocolates

Refund Policy

Eligibility for Refunds

We offer refunds or replacements under the following conditions:

  • Incorrect or Incomplete Order: If you receive an order that does not match what you placed or if any item is missing.
  • Food Quality Issues: If the food is found spoiled, contaminated, or unfit for consumption upon delivery.
  • Order Cancelled by Us: If we cancel your order due to any unavoidable circumstances.
  • The order will be delivered with in 30-35 mins .
Non-Refundable Cases

Refunds or replacements are not provided in the following situations:

  • Change of Mind: Due to the perishable nature of food, we do not accept returns or refunds for personal preferences or taste.
  • Delayed Delivery: While we strive for timely delivery, delays caused by external factors like traffic or courier services are beyond our control.
  • Consumed Food: Refunds will not be issued if a significant portion of the food has already been consumed.
How to Request a Refund

If you believe you qualify for a refund or replacement, please follow these steps:

  1. 📧 Email us at: support@trivenibhoj.com within 24 hours of delivery.
  2. 📸 Attach clear photos showing the issue (e.g., spoiled food, incorrect items).
  3. 🔢 Include your order number and a brief description of the problem.

Our team will review and respond to your request within 2-3 business days.

Refund & Replacement Options
  • Full Refund: If approved, refunds will be credited to your original payment method within 5-7 business days.
  • Replacement Order: Alternatively, you may choose to receive a replacement for the affected items.
  • The exchnage item will be delivered with in 30-35 mins .
Contact Us

For any refund-related queries or concerns, please reach out to us:

📧 Email: support@trivenibhoj.com

📞 Phone: +91-79800 89109

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